Smart Catering Management Software with Multi-Branch Support

Project Overview:

A modern catering management platform designed to streamline meal planning and order management for health-focused catering businesses. This digital solution allows customers to place multi-day dietary orders based on caloric intake, meal type, and specific diet preferences. Admins can manage multiple branches, customize menus per location, and offer personalized service with loyalty features and real-time notifications.

Business Industry:

Food & Catering Services

Nutrition-based Meal Planning

Services:

Web Application

Cloud Computing

Backend & APIs

Impact we Created

1000+

Daily Active Users (DAU)

90%

Order Completion Rate

60%

Returning Customers Month-over-Month

Challenge:

In the dynamic catering and diet planning industry, providing a seamless and personalized customer experience requires real-time communication, accurate dietary customization, and efficient management across multiple branches. However, several development-level challenges surfaced during product creation that impacted operational scalability and system efficiency:

Real-time customer call integration
Role-based access for multiple user types
Dynamic menu setup per branch
Custom order flow based on diet & calories
Complex third-party service integrations
Reward system logic for coupons & points

Solutions:

The platform was engineered to overcome these technical challenges using robust development strategies and scalable architecture, resulting in a high-performance solution tailored to the catering domain:

Integration of third-party communication service (Twilio)
Implementation of a role-based permission and access control system
Development of modular, branch-specific menu management architecture
Logic implementation for diet type and caloric value-based meal selection
Centralized API middleware to manage external services (Firebase, Twilio, wFirma)
Custom engine for managing discount coupons and loyalty points.

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